On December 25, My three sons and I had a flight from Cleveland to Phoenix which was to go away at 7:fifty having a quit in Charlotte NC. At about 3 or 4 pm on the working day of our departure, American Airlines delayed our flight which might make us skip our link in Charlotte which had no other flights out to Phoenix that working day OR the subsequent! And why the delay? No explanation. So with no help from an AA representative..(Practically just as if it was our fault) we identified A further flight by means of Dallas…which left in one hour as well as a half. We built it into the airport but with yet another rude AA representative, (I understood it absolutely was busy with the vacations and all) I was assured that I could get my bag in Dallas since we now had to invest the evening there. I requested him with regard to the tag that looked like it absolutely was checked to Phoenix and he claimed curtly, you’ll just select it up in Dallas and recheck it each morning. Very well the bag did not ensure it is on the conveyer in Dallas. When I requested An additional representative about it, he reported it was in a large area and it had been likely out whenever we still left each morning. I explained to him I desired it for my lodge continue to be, and he told me it will choose four several hours to receive it. Alright…nevermind…I’ll be back here in 4 several hours!!! So I remaining for that Dallas resort without having my luggage.. Acquired on our flight the following early morning and took off promptly.
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato luggage, ( images attached ) worth €189 arrived broken. I straight away went to the appropriate Office environment inside the airport, where by the only remark was that they handed me a « checking Report Damage observe », which I enclose herewith. I expended the next day purchasing for a different luggage and attempting to get in touch using your offices through the phone quantities indicated around the claimed doc without having, having said that, acquiring any reply – the mobile phone isn't answered and the line goes blank after a number of minutes of ready, no matter which selection I dial. I Hence continue my journey and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I all over again try and Speak to your Business for the airport, but the only real tips they may give me was to difficulty a criticism by means of your site, which I'm now carrying out. Other than the above mentioned, I do have A further – and probably extra major – grievance. At the time of my reservation I compensated an extra $88 ($44 Every single) for additional consolation seats. To my shock, the seats turned out for being the normal – no excess – seats.
We are really annoyed aiming to find out about our benefit miles. Account figures BBB88568 and 18NH898. We were scheduled to fly to India March 2012 and all flights to India have been canceled. We need to know our miles standing and if any miles are canceled we want them reinstated.
Experienced an on-line reservation established to go and when looking to submit it advised me to start more than – I called a agent right away and stated they may see the value I was quoted but when refreshed when up $a hundred and twenty – Difficult to believe that they'd not stand by what they could see on the net – I wound up having to fork out the additional $one hundred twenty because I required People actual flights – all over again hard to consider they would not stand beside the net price tag – pretty pricey
Distressing ample to pay for a substantial price for that round-journey ticket, distressing enough that there was a halt —— I have experienced a handful of non-stoppers about to Cleveland from Albany before. It would make me concerned about traveling.
I planned to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to plenty of problems to find me Yet another flight and also to reroute my luggage. Gary was pleasurable and helpful and relaxed, and I really appreciated how difficult he worked to help me.
I are already on the cellular phone for three several hours looking to take care of a problem where my bag was break up open and my belongings missing.
Talking with the American Airways agent is usually a challenge. Did you go from the exact headache or was you experience better that most. Share your views with us.
At check in for flight 2356 my bag was viewed by personnel as oversized. Placed in dimensions Examine & was 1 inch to tall . My gripe- my partner wikipedia reference with equivalent bag wasn't ( diff shade) asked to dimensions Test. noticed quite a few naturally too tall bags earlier Look at pt. your losing $.
New flight from Austin to Ft Myers on which I'd requested wheelchair guidance didn't deliver any jetway assistance and Completely practically nothing in Ft Myers from plane to baggage claim and NOONE to inquire.
March 25 I flew from Austin to Ft Myers having a aircraft transform In Charlotte. When reserving my flight I requested wheelchair support. Had to hunt one up in Austin. Was taken to gate 2hours beforehand but was confident there would be aid for boarding. Gate was altered without any one particular at he desk could uncover no help, and with fantastic problem proceeded to new gate. Yet again no support in boarding.
So, we landed in Yet another city, stayed the night time there, then flew in One more Aircraft. We had been all set to go, then they explained to us we couldn’t go everywhere as a result of “Mechanical Issues.
The baggage service (which was not American Airways) known as me at 2am to let me know they might be bringing my bag out to my property!!!
Luis not only received us over a flight but improve to top quality. This was a huge handle for us. The flight quantity was AA2386 in the event that I spelled Luis’s last identify Mistaken.